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Our IT services engagement model provides a mature and proven framework to deliver quality with outcome-based responsibility.
Business Process Management
Technology
- To standardize IT processes aligned with ITIL best practices
- Automate processes using best of breed tools
- Monitor IT infrastructure and business applications
- Automate IT Infrastructure Components
- Translate and make IT services easy to use and request for end users
Delivery model
People
Human capital – Nurturing talent, rewarding results
A-Team, Scalable, Defined Behaviors Right Person in the Right Place at the Right Time
Roles and Responsibilities
- Identify project roles and responsibilities
- Mapped to assigned consultants
- Build RAC
Skill Assessment
- Identify consultants’ primary and secondary skills
- Build and maintain a master skills matrix
- Identify special skills required for specific projects
Stakeholder Mapping
- Identify project stakeholders
- Mapped to Diligent roles
- Develop an engagement plan
Performance Goals
- Align consultants’ incentives with project goals
- Include project KPI’s in criteria for individual performance assessments
Ways of Working
- KISS
- Do it right the first time (minimize rework)
- No multitasking
- Work through the established priorities
- Adopt, don’t adapt
- Resist Parkinson’s Law and Student Syndrome
- Escalate appropriately and timely
- Act as business partners at all times
Behaviors
- Discipline • Accountability
- Communication
- Collaboration
- Action Orientation
- Judgment
- Credibility
- Transparency